Voice and Data Recording – The Impact Workforce. Optimization Package includes a software-based recording solution that captures customer interactions . Call Center Software Predictive Dialer Software. That's why Verint® Systems offers Impact ® Workforce. Impact Success Story - VSP Vision Care. Pros: I used this software a while back ago in one of my previous jobs within the call center industry. The software itself was very easy to use, very user friendly.
With Impact Recording, you can easily search and replay captured interactions, This patent-protected, fifth-generation suite brings together software and. Verint's Impact is enterprise workforce optimisation software that helps organisations improve everything that impacts the customer experience. Reduce effort, improve processes and empower today's workforce with Enterprise Workforce Management. Heightened expectations for customer service are.
Make better decisions, increase productivity and improve customer experience via staffing, coaching and performance solutions. Verint Systems Inc. (NASDAQ: VRNT) today announced that its Impact ® Workforce Management TM software has been named a winner of the "Padrão. Impact is a streamlined workforce optimization framework that seamlessly integrates customer interaction recording,workforce management. With Impact Workforce Management software from Verint Systems, you can Call Sound Communications to discuss how Verint's Impact Workforce.